Due to the nature of bath and body products, all sales are final. If a product arrives damaged or you have any other concerns, please feel free to contact us within 7 days of receiving your damaged product regarding your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at traci@rainsoaps.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at traci@rainsoaps.com and send your item to: 9156 Hubbard Ct, Elk Grove, CA 95624.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your damaged product, you should mail your product to: 9156 Hubbard Ct, Elk Grove, CA 95624.
Contact us at sales@rainsoaps.com for questions related to refunds and returns.
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